#Xbox Series S crashing on certain games

1 messages · Page 1 of 1 (latest)

stuck cedar
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When I play dead by daylight as Legion it sometimes shuts off out of nowhere, but when my sister tried as Ghostface to try troubleshooting it worked just fine? And when I tried to select the event game mode in marvel rivals it also shut my console off. Fortnite runs without problems. My mom got it secondhanded from a DiscReplay for Christmas. My sister's xbox has never run into this problem in the two years she's had it

faint crowBOT
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@stuck cedar Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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stuck cedar
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I have tried to delete and reinstall it, it's reinstalling right now

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When it shuts off everything onscreen freezes for around 2 seconds and the sound glitches to a repeated electronic hum noise, then everything turns off. The controller and monitor stay on but the console doesn't. It doesn't seem to be overheating, my sister checked that

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There was no error code

stuck cedar
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Mum got a warranty on in thankfully so we're gonna take it in to swap for a different one of the same model, I'm hoping this one works