#My brand new Xbox one S won’t load

1 messages · Page 1 of 1 (latest)

mossy kettle
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Whenever I open any game/app it’ll freeze on the loading screen, it may have been dropped or something while being shipped but I don’t think that could make this happen.

young atlasBOT
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@mossy kettle Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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mossy kettle
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I tried to open terraria on my Xbox 1 S and it got stuck on the loading screen, I tried to restart my Xbox, there is no error code.