#My Series x keeps disconnecting from the network every few min like 3 min.

1 messages · Page 1 of 1 (latest)

grave wind
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How can i fix this. My wifi is good. Nothing is messing up the speeds. It started happening when i downloaded marvel rivals. A week later. Its still bad. I cant even play the game.

woven yachtBOT
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@grave wind Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

dark mantle
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What does 'disconnecting from the network' mean?
What symptoms do you have? Error messages?

grave wind
grave wind
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I think something is wrong

dark mantle
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What does disconnect mean, what error message are you getting?

Is it connected to the Gigi but can’t access the Internet?

Does it say that the entire wifi name has disappeared?

grave wind
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I know it for sure. Its been a pattern for days

dark mantle
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Ok

grave wind
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So idk

grave wind
dark mantle
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Have you factory reset

grave wind
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Its my dads xbox. I put mine just because. But he wont let me factory reset

dark mantle
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Why not

grave wind
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But alot of people are having the same issue when i looked it up

dark mantle
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It is the most inportant troubleshooting step when strange things are happening

grave wind
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even his xbox account

dark mantle
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No

grave wind
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Idk if he even knows his signin

dark mantle
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Oh

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If he doesn’t know his password that is a massive problem.

dark mantle
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You can’t do the most important troubleshooting step if you don’t know what your password is.

grave wind
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Its on my moms email.

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So we can just send the code

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but um no one fixed this issue online

dark mantle
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You need to figure out the password issue first.

You need to be able to factory reset your Xbox as part of basic network troubleshooting.

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“Something weird and unexplainable is happening” —> factory reset

grave wind
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You sure it will fix it though>

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what if its faulty hardware

dark mantle
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I am not sure it will fix it.
I am sure it is a critical step in troubleshooting.

grave wind
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Tiktok message said "Clear your MAC address it will make you restart it then connect and your good".

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many responds from others saying thank you it fixed. I owe you my life

dark mantle
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Great you solved it.