I have issues with my Xbox Series X connecting to the internet at home. At other locations, my Xbox connects fine, so I know this is an issue with the modem/internet. After turning my xbox on, I will not be connected to the internet. Restarting the Xbox and Modem does not work. Sometimes after messing with the DNS settings (inputting random manual DNS settings, restarting console, then selecting automatic DNS, then restarting again) it will work, but now it is just not connecting at all after an hour of trying. When this does work, I never disconnect from the internet. Only after I turn off the Xbox and return the next day do I lose internet again. Why doe this happen?
#I have an issue with my internet at home
tawdry pendant
dusk crownBOT
@tawdry pendant Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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tawdry pendant
I have searched the rror code and similar problems - nothing has worked.
quasi oracle
what does "not be connected" specifically mean?
What is the actual error message you get, and when do you get it, etc
tawdry pendant
when first turn on my Xbox, I am not connected to the internet - even though I have an ethernet cable directly connected to the modem. Like on the Home screen it says "Connect to the Xbox network"
quasi oracle
and what happens when you click that button
tawdry pendant
It leads to the Network section of Settings
quasi oracle
have you gone thoruhg the steps at https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection
tawdry pendant
Yes I have. My error message is "Can't connect with a static IP address"
quasi oracle
why are you entering a static ip address
tawdry pendant
I tried inputting the IP address that is on the Modem. I just selected automatic, and not it says "Can't connect to your DHCP server." I changed the port that my ethernet cable is connected to, then tested the network connection - it said that my device was connected to the internet, but it was not. I just restarted, and back to "Can't connect to your DHCP server." I have tried using different ethernet cables as well. How do I set up a DHCP on my router? Would this help?
quasi oracle
do not use the router's ip address as your xbox's ip address. do not use static ip addresses at all, unless whoever set up your network told you to and told you exactly what IP to enter.
Your router already has a DHCP server running on it, you do not need to set up another one.
Since you've already started up your xbox with your router's ip address set it is possible you've just confused things.
- do a factory reset, keeping games/apps, of your xbox to undo whatever stuff you've done across all the different working pages
- turn off the xbox
- restart your router (eg unplug it for 30 seconds and then plug it back in, or use the power button if it has one)
- after your router has been turned back on for a minute, turn your xbox back on
tawdry pendant
okay, trying that now
it said : We couldn't remove this console's home Xbox associations. still good to go through with this?
quasi oracle
yes
did you do 'factory reset: keep my apps and games' ? i didn't think that reset home xbox
tawdry pendant
yes, I did keep games and apps
the factory reset seems to have connected me to the internet
should i restart my xbox to see if it disconnects again?
tawdry pendant
Just turned my xbox on again - it is disconnected from the internet