#Can't refund my game
1 messages · Page 1 of 1 (latest)
@strange cliff Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
If they denied you, nobody here can help. The email they sent would give you a reason for the denial.
Ok thanks
The 14 day limit is not the only criteria. It also needs to be under 2 hours of play, but there are other unpublished critieria that they use to make the decision, including how many refunds you've had already.