#i keep getting errors when i sign in

1 messages · Page 1 of 1 (latest)

magic willow
#

so im tryna play cod with my friends (ik cod is kinda eh) but some error keeps popping up about being connected to the internet. idk why it is I've full fibre 5g speeds on my phone. what makes it worse is that my xbox uses ethernet

upper groveBOT
#

@magic willow Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

magic willow
#

i have a picture if yous want it

zinc portal
#

Type the actual error message.

“Fiber 5g on phone” is not a thing.

You probably mean you have a 5G Cellular connection which is fast but not anywhere near 5 gig fast 😉

magic willow
#

idk

#

but usually i get 500mb speeds

#

and the thing is

#

0x80070038

zinc portal
#

Wait to be clear are you on an Xbox console that is connected via a cell phone mobile hotspot?

magic willow
#

my router