#Any solution to the Series X issue that crashes on BO6 and Fortnite?

1 messages · Page 1 of 1 (latest)

dusk ibex
#

My younger brothers Xbox has acted up randomly out of nowhere, crashing on BO6 when you get past the main menu screen, and Fortnite after it launches. Everything’s been done, from completely resetting the Xbox, clearing the cache, different HDMI cables, reinstalling the games, etc. nothing works. I’ve only ever seen people have the same problem with the same games but no official solution.

rain forgeBOT
#

@dusk ibex Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

dawn mantle
#

Try factory reset
Try installing the game to internal storage instead of external

dusk ibex
#

Thank you, I just found out he did a factory reset already