#looking for help! friend lost access to account after 9 years! they dont remember email or phone
1 messages · Page 1 of 1 (latest)
@plush blaze Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
if they don't know what their email address was, don't know what the recovery backup email address was, and don't have the original phone number anymore then.... no?
those are the keys to the castle. Support's not going to give you access to an account just for knowing the gamertag
Account recovery needs something to go on https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42
These steps will help guide you when filling out the account recovery form.
Just ask support