#help please

1 messages · Page 1 of 1 (latest)

odd skiff
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yeah i been waiting for a refund and it has been more then 72 hours.

opal pineBOT
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@odd skiff Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

buoyant salmon
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If the refund was accepted it can take up to a few weeks for the money to be returned.

If the refund has not been approved or declined, the original email or website should tell you that after several days you can contact support for assistance

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And note that the delays are “business days” which don’t include the weekends or night hours

odd skiff
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are you serious

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i refunded a game on saturday

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and the next day sunday it refunded that fast

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how do ik if the refunds are accepted?

cunning marsh
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They'll email you whether you got accepted or denied.

odd skiff
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denied?

buoyant salmon
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Denied, declined, not approved.

There is no guarantee that they will approve your request. You just need to wait a few business days to find out.