Issues with the 14-Day Code.

[barren surge]

I'm trying to redeem the 14-Day Gamepass Code on both Microsoft and XBOX app itself, but it keeps saying to read the instructions code, anyone know how to resolve this issue?

[elder mango]

@barren surge Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

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[dusty otter]

That means you've either had Game Pass before or you're not in a supported region. Trial codes are for new subscribers only.

[barren surge]

Oh.

Thanks for letting me know

But, erm.

I tried switching accounts.

A account with no Gamepass at all

and it still keeps saying there is an error.

[formal moon]

Trials are for new users, not the same user with multiple accounts.

[dusty otter]

Using a second account is considered fraud and violates Terms of Service.

You've trialled Game Pass already, so if you want to use it again, you pay for it.

[barren surge]

I paid for it the first time

A year worth of GP, I never trialled GP.

[formal moon]

Basically the same thing. Trials are for users who have NEVER had Game Pass before.

[barren surge]

Mmm, alright.