#Factory reset/new Xbox

1 messages · Page 1 of 1 (latest)

fading oak
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So my old Xbox is just not working any more. It’s happened before and the only solution I got was to do a factory reset, but that ruined a bunch of stuff. I’m getting a new Xbox for Christmas and I gotta know, does a normal factory reset do the same stuff as getting a new Xbox?

tepid prismBOT
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@fading oak Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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hollow bay
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Factory reset doesn’t ruin anything.
It does reset it to factory defaults and is a great troubleshooting step and also what you do before you sell your Xbox.

unborn cave
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Factory reset + "Delete everything" while online should take the console back to a clean state.

If you do it while offline it might not clear Home Xbox associations, if you care about that.

fading oak
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Thank you

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How do I say it’s resolved?

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There