#My Xbox is stuck on the screen where it says “ Xbox “

1 messages · Page 1 of 1 (latest)

bright arrow
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Any help? I wanna play fortntir

robust sealBOT
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@bright arrow Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

bright arrow
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I tried to turn it off and hit the small button on the left side and unplug everything , I tired to restart, unplug it , move it to a different area , I have not

jagged rapids
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Try factory resetting it

bright arrow
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Will it delete all my game data?

misty night
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If you select the option to remove all files and stuff. If you want to be safe with a factory reset, transfer all your games to an external drive if you haven’t already