Unable to update payment method

[mild vine]

I'm trying to renew a subscription but my payment method says it needs updating, and when I press fix it shows me an error page. Any ideas?

[rustic elm]

@mild vine Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[short hamlet]

If your credit card is not accepted or it won’t let you change payment method you’ll need to contact official support for assistance.

If the web page is simply not loading you can try a different browser or incognito mode

[mild vine]

That's not the issue, it's not giving me the option to re-enter my card number

Like when you would normally be brought to the Microsoft store to enter a new payment method, it shows me an error screen

[keen zodiac]

what Tacti is saying is no one here can ask you for your account info look up on Microsofts back end and tell you the issue. You need too contact support they will be able too look at your account and have an idea on what the issue is