#External Hard Disc Problem

1 messages · Page 1 of 1 (latest)

wind tartan
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Hi, I have a problem. I bought an external hard drive specifically for Xbox, but it’s not working. It’s not being detected, even though I formatted it to NTFS. What should I do to make it work?

thorn oracleBOT
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@wind tartan Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

vale nymph
wind tartan
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No working

summer estuary
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Have you performed a full format of the device (not the quick one)?
Have you checked if it has multiple partitions?
Is it using a USB 3.0 cable?
Is there any light or noise that indicates that the hard drive is working correctly when connected to the Xbox? (in case the cable and port used don't have enough power)
Does Windows detect it correctly, allowing you to copy/paste files and rename them?

wind tartan
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I checked everything. The drive works because the light bar is on, the cable is correct, and Windows detects the drive, allowing me to do everything you mentioned.

rapid ermine
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What are you wanting to use the drive for? Games or captures?