#Installing genshin impact problem

1 messages · Page 1 of 1 (latest)

zealous sage
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I downloaded Ginchen Impact, and when I want to go in and play with it, it says to me “ do you own this game or app? If you bought this online make sure you’re signed in, if you don’t have rights for playing it, you’ll need to get it at the microsoft store, when i click “ see in microsoft store “ i can’t manage it or install it

earnest anchorBOT
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@zealous sage Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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zealous sage
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1- i tried to install it from my phone from xbox website and then when it’s done with installing it didn’t let me in
2- i tried to manage it but it doesn’t appear on it
3- no I didn’t i don’t know how to search for error code for similar problems