It says my Gamepass subscription is active and it says it expired the 13th I try to cancel it so I can re buy it but it says I already own it
Anyone have I clue what to do?
Xbox support isn’t working
#Can’t cancel subscription for gamepass
urban crescent
obtuse anvilBOT
@urban crescent Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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fast magnet
If you get errors when trying to cancel something you need to contact official support
But if you want to extend your subscription just buy more you don’t need to cancel and buy again
urban crescent
But if you want to extend your subscription just buy more you don’t need to canc...
I can’t it says I already own it and that I should wait 24 hours for the payment to go through
But it’s been a week…
And when I try contact Microsoft support I get errors on their call like “sorry we can’t process your call, try again later” and when I message them I don’t get anything back
fast magnet
Unfortunately with that amount of accoubt issue they will likely be the only people that can help.
You can have up to 3 years worth of time on your account so “you already have it” is weird
urban crescent
Yeah idk what to do tbh
I’m thinking of making a new account with gamepass and keep my old one for the other games
It’s a very annoying issue and only fix I’ve seen in internet is to get ahold of support which I’m having no luck with
fast magnet
Note that having multiple accounts is the path to chaos and tears.
urban crescent
Don’t really see another fix tbh
strong turtle
if your payment declined you need to pay the past due before you can renew.
urban crescent
if your payment declined you need to pay the past due before you can renew.
It hasn’t even gone through to my bank
strong turtle
yes, probably because it was declinded