#Black ops 6 bought on Microsoft store shown in game as not ownedSupport

1 messages · Page 1 of 1 (latest)

spring shoal
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I have bought Black Ops 6 on pc on the Microsoft Store and downloaded it when I launch it it says please purchase. I have bought it and downloaded the files. How can I fix this

rustic muskBOT
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@spring shoal Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

prime lance
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make sure you signed into the Xbox App and the Microsoft store with the same account in both and that account made the purachse,

bold wave
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Also, what version of the game did you buy from the Microsoft Store?

red latch
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Yo

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Did u find a fix??

bold wave
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They never answered if the steps Space Raiders provided helped, or what version they had purchased, so difficult to know :/

red latch
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I'm having the same issue

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I did what space said still an issue

prime lance
red latch
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Wait

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It doesn't

prime lance
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note that the game is not xbox playanywhere so if you brought the xbox version you will need too buy the PC version if you want too play on PC. Also the Valut Edtion upgrade does not include the game

red latch
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Only game pass shows

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I can't send screenshots here

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Listen when I get in game

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It says "purchase"

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For 0.00$

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But its infinite loading when I try to do so

prime lance
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Oh okay so you can load the game then

red latch
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I can yes

prime lance
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The only thing I can think of that could cause that is having a different activation account linked too your Microsoft account

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other than that you proberly need too contact support

red latch
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activation account??

prime lance
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yes

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or call of duty account what ever you want too call it samething just a differnt name

red latch
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How do I link that account

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to microsoft??

prime lance
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you can do it in game in settings

red latch
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It is linked

prime lance
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then i would contact activsion support

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to add I didnt have too click purachse on anything in game for 0.00 I was on console though

red latch
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Should I buy it on my xbox?

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Then turn it on again on pc??

prime lance
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no do not do that

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thats what i was saying before

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note that the game is not xbox playanywhere so if you brought the xbox version you will need too buy the PC version if you want too play on PC. Also the Valut Edtion upgrade does not include the game

red latch
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Okay wait

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I'm in game right now right? you said go to settings and check if account is linked

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However when I go to settings I can't find anything about that

prime lance
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Have you checked on your order history to make sure you brought it for PC

red latch
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Yeah it is for pc

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It says that

prime lance
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if you brought it for Xbox then you will not be play too play on PC,.

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if you can wait a few mins I will load my game up but tyhe account linking is in settings you just need too find it

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this is on xbox so it may look slightly differnt on PC

red latch
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Found it out