unable to log in

[thorn pike]

so basically i can't log into any account on my xbox, before you say it might be an network problem it's not
the network works perfectly fine but it can't log into any account, i've tried many times but still nothing.
i log in (put in my email and password) then it loads, but instead of the normal costumes ur account thingy it shows nothing and goes back to the home screen (main menu for games and etc) i'd really like if anyone would care to help, this has been happening for the past month or so. (also it's a xbox 1 s) it doesn't show any error code, it just goes back to the main menu.

[tribal heart]

@thorn pike Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[thorn pike]

I've tried to change the internet and etc but it hasn't worked at all
i don't even know how it got into that situation, i was just playing my games
and i logged out for some reasons, and i couldn't log in into any of my accounts
i've searched alot for a solution but no answer

[lusty pecan]

unable to log in

[zealous cove]

try a factery reset keeping your games and apps

[thorn pike]

i did