#Custom Gamerpic is grey/faded when uploaded from the Xbox App on iOS

1 messages · Page 1 of 1 (latest)

lament torrent
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Ever since this update has came out for some reason my profile picture looks like it’s dimmed. Is anyone else having that issue? It may just be a profile picture, but I don’t like the fact that it looks like it’s dimmed.

deft shardBOT
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@lament torrent Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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meager compass
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You have tagged this as 'issue resolved' so I assume you have figured out how to fix your profile picture issue?

lament torrent
green hull
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Where does it look dimmed, everywhere? Is it also dimmed in other places like xbox.com, the mobile or PC apps?

lament torrent
meager compass
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do you have a link to what it is supposed to look like?
a screenshot posted to an image sharing site suhc as imgur or photobucket?

I just used xboxgamertag.com and regular xbox.com to look up your name and yea it is super dark.
Have you tried re-uploading it? the original photo may have been corrupt

green hull
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An Xbox update wouldn’t change the gamerpic on the service

lament torrent
lament torrent
maiden trench
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not had this issue before

meager compass
lament torrent
meager compass
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it isn't an animated gif or anything and just downloading a pic from insta shouldn't result in a corrupted picture (though you could try just taking a screenshot of the picture and then using the screenshot instead of the downloaded pic?

lament torrent
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And it wasn’t a gif

lament torrent
green hull
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So you've been uploading from phone? Have you tried uploading from the console?

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I'm not sure the Xbox app on PC allows custom gamerpic upload right now

meager compass
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Em I'm flummoxed... looking at the original picture, a totally normal colorful baywatch picture, vs the resulting profile picture the only thing that is stuck in my head is like back last century when the color palette for a gif got broken - so all the pixels are in the right spots but hte actual colors aren't what you'd expect. lmao, idk

green hull
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It's possible there's a bug in the uploader he used, but I would need to know exactly what he used to upload it, and if it's the phone app, which version.

lament torrent
green hull
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Thanks. I'll see if I can ask around.

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Is your phone iOS or Android?

lament torrent
whole sentinel
green hull
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Bumping this to centralize the topic.

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Custom Gamerpic is become grey/faded when uploaded from the Xbox App on iOS

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Custom Gamerpic is grey/faded when uploaded from the Xbox App on iOS

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@glacial pawn tagging you here, if I get updates I'll use this thread.

green hull
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@lament torrent , @whole sentinel Are you still seeing this issue? And KJ81611 says that the image fixed itself over time after upload. Would be interesting to know if you're seeing something similar.

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What would also help is if you could share the original images you're trying to upload (can DM to me) and the version of the Xbox App you're using.