#Xbox one s

1 messages · Page 1 of 1 (latest)

lean roost
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My Xbox one s doesn't start playing games, in fact it even starts playing games but the screen stays frozen. What do I do Xbox?

mystic tulipBOT
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@lean roost Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

lean roost
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•ANSWER TO THE FIRST QUESTION: I didn't turn it on for a while, then last week I turned it on, it was very slow, it was already freezing (note: I've had it for almost 5 years)
•Answer to second question: I cleaned the inside of it to see if it was the dirt that was causing it to slow down and stop, but that didn't solve anything.
•Answer to the third question: I didn't research the code.

grizzled heath
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Please stick to a single post for your problem.