My Xbox one s doesn't start playing games, in fact it even starts playing games but the screen stays frozen. What do I do Xbox?
#Help me Xbox
torn harbor
rocky canyonBOT
@torn harbor Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
torn harbor
•ANSWER TO THE FIRST QUESTION: I didn't turn it on for a while, then last week I turned it on, it was very slow, it was already freezing (note: I've had it for almost 5 years)
•Answer to second question: I cleaned the inside of it to see if it was the dirt that was causing it to slow down and stop, but that didn't solve anything😔
•Answer to the third question: I didn't research the code
torn harbor
@viscid sparrow
rocky canyonBOT
<@122033595811364866>
This is volunteer community support. There are no guarantees to how fast someone will respond, or if anyone will respond at all.
No one here has access to account information. No one here can help with self-repair.
If you want urgent support or anything account-related then you have to contact official support at https://support.xbox.com/contact-us/
small turtle
Have you disconnected all external storage devices and tried again?
Have you done a factory reset?
torn harbor
Have you disconnected all external storage devices and tried again?
Have you do...
I didn't disconnect any parts
torn harbor
This is volunteer community support. There are no guarantees to how fast someone...
Ok
small turtle
If you have an external USB hard drive or SSD, try disconnecting it
torn harbor
I'll send you a picture of how he is right now
torn harbor
If you have an external USB hard drive or SSD, try disconnecting it
Ok
There's no way to send a photo
torn harbor
If you have an external USB hard drive or SSD, try disconnecting it
I didn't understand what you meant
Would it be to disconnect the USB cable that it passes image to the TV?
small turtle
No that isn’t usb.
Have you purchased a separate external hard drive to store games?
It sounds like you have not.
So that means you should try doing a factory reset.
torn harbor
Are you trying to tell me to format it?
dawn crane
factory reset but you can choose the option too keep your games and apps installed.
A full factory reset would format it but you can reinstall your games back any how and your saves are back up in the cloud any how
torn harbor
A full factory reset would format it but you can reinstall your games back any h...
If I reformat it, do I lose the items I have in the account?
torn harbor
factory reset but you can choose the option too keep your games and apps install...
How do I do that?
small turtle
Your game saves and purchases and friend list and achievements are tied to your account. They will redownload when you log in.
torn harbor
So I can reformat it without any problem of loss of intensity, friends?
small turtle
yes
Per raiders message: A full factory reset would format it but you can reinstall your games back any how and your saves are back up in the cloud any how
And my message: Your game saves and purchases and friend list and achievements are tied to your account. They will redownload when you log in.