#Bro i can't sign in my microsoft account nor XBOX's account

1 messages · Page 1 of 1 (latest)

fossil pike
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If I try to login in my xbox... after typing password it just sends me back on the same page again and again and when i type wrong password it shows me error and then typing right password sends me back on the same login page.... i tried changing my password still same problem and tried to login using a code on my email but after entering the OTP it again sent me to the same page where i need to enter password... i don't know what to do

ripe iceBOT
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@fossil pike Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

bright heart
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try removing and readding your gamertag to make sure its not something struggling to sync up had a simular issue before when switching from one to series. Need the how to remove profile from console to redownload it?.

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also have you tried logging into your email as well?.

fossil pike
fossil pike
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on website its not an issue

bright heart
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so fine on browser just not on console or xbox app correct?.

fossil pike
bright heart
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OK u tried on console?.

fossil pike
bright heart
fossil pike
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if u want i can share my screen then you will know the exact issue

bright heart
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nah theres a link sent for the app being funky

fossil pike
bright heart
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let us know how it went, (also hi ophelia I see ya typing there XD)

fossil pike
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i don't know who she is

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and one more thing @bright heart ... my xbox login email is my windows's email

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will there be any problem if i remove it?

fossil pike
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@bright heart brooo i need your help 😭

static horizon
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Please note thatYour Microsoft account is your Xbox account, your LinkedIn account, your office 365 account, your Microsoft email account, and more.

You do not have separate Microsoft and Xbox accounts.

fossil pike
static horizon
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Yep

fossil pike
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i can share my screen too if u want

static horizon
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Removing the email address would not be possible. You can add additional email aliases though - but that doesn’t have nything to do with not being able to log in

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So just be careful before you start deleting things.

fossil pike
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but was confused about taking further steps

fossil pike
static horizon
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No I’m good thanks.
Just wanted to warn you not to start deleting your accounts since I saw that mentioned.

fossil pike
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i can't find anythin on xbox support website... i can't contact them on their number nor chat... bot didn't help at all

static horizon
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You’ll need to wait until business hours in your region to contact them. At night only the chat bot does anything

fossil pike
bright heart
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odd its not letting you sign in sorry was in a game for a sec

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does it come up with any error codes

fossil pike
fossil pike
bright heart
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one sec let me see if I can find out more troubleshooting

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Windows 10 or 11 @fossil pike ?

fossil pike
bright heart
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try windows store apps trouble shooter it will called "troubleshoot settings" with a wrench icon i have seen that work on some others

fossil pike
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alright gimme a sec

bright heart
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it will be under other troubleshooters in the troubleshoot settings tool and select windows store apps

fossil pike
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there is no option for windows store apps

bright heart
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there should be one in the other troubleshooter section thats odd

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3rd picture that says system > troubleshoot it should be in that others section

fossil pike
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i went to other troubleshooters

bright heart
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should be there windows store app which the app xbox uses the other way is a bit more a pain and would suggest support walk you through that way

fossil pike
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and all i can see is audio, network and internet, printer, windows update, background intelligent transfer service, bluetooth, camera, program comaptibility trouble shooter, video playback, windows media player, privacry resources

bright heart
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on mine windows store app is between video play back and privacy resource so it goes shared folders video playback windows store app then privacy so thats odd

fossil pike
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wait till you see what the actual problem is

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its mind boggling

bright heart
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ok right click xbox app > app settings and select repair if that doesn't work try reset

fossil pike
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but thing is now i am realising that it maybe is a problem with microsoft on my pc... now i can't login in my microsoft store neither my settings

bright heart
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ok so you know where am going with that one am checking all and have you also checked if your time on your pc is upto date with the time changes?. I know had that issue when there laptop was disconnected from net when the clocks changed

fossil pike
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would u like to hop in the VC just for a sec... i will show the problem and then we can come back talk here about that?

bright heart
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nah am about to get off its 0546 where i am atm xD

fossil pike
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GOOD NIGHT to you

bright heart
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Night but you could also try support pages one sec