#I cant redeem my gifts card

1 messages · Page 1 of 1 (latest)

livid hedge
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It always says "We’re having trouble processing your payment and we’d like to get it sorted out. Get more info" i've talked to countless support people and they havent solved this i tried everything and still cant redeem please help.

stable shoalBOT
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@livid hedge Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

paper mortar
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No one here can help with billing issues. You'll need to try Support again.

livid hedge
paper mortar
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Okay, but there's no official support here, so we can't help with account and billing issues.