#Reward system not working

1 messages · Page 1 of 1 (latest)

pure rapids
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The “play a game installed on your console for 15 minutes” and the weekly console bonus on not registering even though I am play for mor than 15 minutes

woeful rivetBOT
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velvet compass
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I have found that with some games, you need to save your session/ game and go back to its home screen for it to track correctly. Halo MCC is one I've seen this with.

You also need to make sure it's a game pass game, non-game pass titles won't count towards the challenge