#My Series S sometimes turns off out of nowhere

1 messages · Page 1 of 1 (latest)

teal solar
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It is not too common, it happened just a few times. But sometimes while playing it just... TURNS OFF out of nowhere and then TUNS ON/RESET again it self. Just happened sometimes, i never feeled overheat there and that. Happened while playing too, so i'm not really sure what else to say haha

real ploverBOT
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@teal solar Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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gaunt crater
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“Turn on” and “reset” are different things.

Is it resetting and logging you out and making you set it back up etc?
Or is it just turning back on.

gaunt crater
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Is your power cord securely connected on both ends?

Have you disconnected any USB accessories?