Rechargeable battery not working. | XBOX | Page 1

molten granite Oct 31, 2024, 6:14 PM

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I bought the Xbox rechargeable battery today, I’ve left it on the charger for a few hours and it still has no juice in it. I’m using a Xbox series s.

https://www.xbox.com/en-GB/accessories/batteries-chargers/play-and-charge-kit

crimson vortexBOT Oct 31, 2024, 6:14 PM

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@molten granite Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

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molten granite Oct 31, 2024, 6:15 PM

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I’ve tried to switch usb ports on my console and still is t charging.

keen ember Oct 31, 2024, 6:21 PM

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when you say you left it on the charger what do you mean?

Are you saying your trying to charge that pack on the link in a 3rd party charger?

molten granite Oct 31, 2024, 6:21 PM

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No

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The charger it came with

keen ember Oct 31, 2024, 6:22 PM

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okay then please be clear

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the one on the link does not come with a charger you charge this by putting the pack in your controller and then using the included USB C cable plug the controller into a USB port.

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You may have one that does have a charger but that isnt what you linked hense the confussion

molten granite Oct 31, 2024, 6:24 PM

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keen ember the one on the link does not come with a charger you charge this by putting the ...

I’ve been doing that

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But my controller still won’t get any power

keen ember Oct 31, 2024, 6:24 PM

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gotcha

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are you turning the console off ?

molten granite Oct 31, 2024, 6:25 PM

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No

keen ember Oct 31, 2024, 6:26 PM

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when you plug the USB in does the light on the controller light up?

molten granite Oct 31, 2024, 6:26 PM

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No

keen ember Oct 31, 2024, 6:28 PM

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try using a different usb c cable
if that does not help then the controller is defective and needs replacing/sending for repair if in warranty.

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the controller should turn on if its connected

molten granite Oct 31, 2024, 6:29 PM

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I checked and batteries turn on the controller

keen ember Oct 31, 2024, 6:30 PM

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i not with you?

molten granite Oct 31, 2024, 6:30 PM

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I put in batteries and the controller has turned on

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But the battery pack won’t

keen ember Oct 31, 2024, 6:30 PM

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ah okay

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make sure you inserted the pack the right way around and using the cable that come with it.
https://support.xbox.com/en-GB/help/hardware-network/accessories/setup-troubleshoot-play-and-charge-kit

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If the controller works with a different battery pack or AA batteries, the controller isn't causing the issue.

molten granite Oct 31, 2024, 6:38 PM

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The light comes on a a split second when I press the Xbox button but it won’t stay on

molten granite Oct 31, 2024, 6:47 PM

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keen ember make sure you inserted the pack the right way around and using the cable that co...

Correct way and tried both cables

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They only light up the Xbox button for a split second before turning off again

#Rechargeable battery not working.