#Can't manage what i download on xbox app

1 messages · Page 1 of 1 (latest)

violet rock
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I'm currently trying to download call of duty black ops 6 and it won't let me find it on the store page due to my age (i set my age to 1983) and it won't let me get rid of the MWIII download stuff which is making it 3x bigger than what i actually want to play. Also, it says my accounts are different, even though they are the exact same email and password to get in to (microsoft store and xbox accounts) and it's really confusing me.

supple jackalBOT
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@violet rock Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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violet rock
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so i tried to modify the download to black ops 6 and it won't let me do it, or find black ops 6 on the xbox app

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To try and fix it i've left the family group i was in, changed my DoB again and went through all the settings to see if i can find anything