#Refund money not receiced

1 messages · Page 1 of 1 (latest)

queen panther
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So i uh, accidently bought Black Ops 6, i had my Xbox Gamepass but i accidently purchased it with my bank account, i already sent a refund request and yes it was approved, but for some reason the money is not returned to my bank account, did i just lost my money?

noble agateBOT
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@queen panther Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

woeful musk
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Refunds can take between 3 and 30 business days.

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You should typically get the money within a week, but it can potentially take longer.

hidden bane
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Call Xbox support they will help you