#Xbox Series X randomly shut down and now won’t turn back on

1 messages · Page 1 of 1 (latest)

pliant talon
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Was just playing normally when it just shut down out of nowhere without even playing the notifying sound. The controller just flashes when I try turning it on that way and pressing the button on the console front doesn't do anything, not even light up.
Connecting power cable doesn't have any visible faults as well as unplugging waiting and trying again has had no affect so l'm just confused?

sage oxideBOT
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@pliant talon Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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pliant talon
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Xbox Series X randomly shut down and now won’t turn back on

limber viper
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This kinda sounds like an issue with the PSU. Did you hear any pops or smell any smoke right before it shut off, or did it just randomly turn off? If the former happens to be the case or if nothing works from other community members, I would just get it to a repair shop

pliant talon
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Yes this is the exact issue as I got the same reply from a Reddit post, as well as right before it shut off there was a crackle and smokey odour coming from it. I was starting to think it was some kind of internal issue as there is power coming through the cord as well as hearing crackling when plugging it in but the console just not powering up

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Do you by chance know any good sources where I purchase new PSU when I take it to be repaired?

white shuttle
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The power supply on a Series console is not a user-serviceable part so we won’t be able to provide links to repair parts or self-repair insturctions .