ethernet connection

[thin acorn]

ok so this problem just started yesterday
when i use my ethernet cord my xbox won’t connect to the internet.
i have tried buying a new ethernet cord, resetting the xbox and restarting my router.
nothing works at all.
without the cord, it will connect to the internet but i have very high ping
please help

[toxic shell]

@thin acorn Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[thin acorn]

only thing not mention is the model type of my system which is an XBOX 1S
other than that all questions have been answered

[pearl chasm]

have you tested the enternet port with a other device to see if the same thing happens?

[thin acorn]

i don’t have another device to test it on currently

[pearl chasm]

that would be the thing too do if it happens on the other device then its the port on the router/modem. If the other device is fine then its the port on the xbox

[thin acorn]

it just randomly came back on

like i was trying to test the network to see if it would do something

it didn’t but when it took me back to the main xbox menu it says i’m connected

[pearl chasm]

well if it happens again

thats what to do

[thin acorn]

if it’s the xbox port what would i do?

take it somewhere to get it fixed?