#Subscription refund
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@sour cove Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
you need to request a refund on the official support site (support.xbox.com) go to subscriptions, find your core subscription in the list and press manage next to it then follow the instructions
then wait for their email or if it's needed contact them directly with chat or phone options