#Unable to purchase in-game mods

1 messages · Page 1 of 1 (latest)

shut radish
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I am unable to purchase in-game mods while playing Ark Ascended on Xbox One. I have uninstalled and reinstalled my card. I have added a new card. I deleted and re-added my address. I click on purchase. It brings up a pop-up box with the Xbox logo surrounded by a never-ending white circle. Help!

static gardenBOT
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@shut radish Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

shut radish
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I have already tried adding a different payment method and deleting the existing payment method and re-adding. I've also deleted my address and re-added.

I've restarted my Xbox One numerous times. I've made sure there aren't any settings preventing purchases.

I don't get an error code. Just the never ending circle.

fiery pecan
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have you tried purchasing your stuff through the web page?

shut radish
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What is the web page for in-game mod purchases?