#I cant download a game i bought.

1 messages · Page 1 of 1 (latest)

lost sage
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Ok so on my old pc windows account i bought a game on the xbox pc store called streets of rage 4. i have now switched pc windows accounts and i have logged into pc xbox with the same xbox account i used to buy the game but i cant download it and its asking me to buy it again. I still have access to my old PC account and i can only play streets of rage 4 on there not the windows account that i use now. Sorry if that sounded confusing but someone please help.

versed yachtBOT
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@lost sage Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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