#Xbox one s-Security protocol hotspot

1 messages · Page 1 of 1 (latest)

brazen ravine
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I want to connect my mobile hotspot but it says Your security protocol won't work
This console supports WPA/WPA2 (personal), WPA2 (personal), and WEP network security protocols, but your router is using something else. You'll need to change your router's configuration.
For info about changing your router's security protocol, visit xbox.com/networkhardware. After you've changed it, check your connection again. I’m using cricket

alpine lanternBOT
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@brazen ravine Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

low summit
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The message is the full explanation.
Whatever WiFi hotspot you are using needs to use a modern security protocol.
You’ll need to review the instructions that came with your hotspot on how to properly secure it.

brazen ravine
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Ou

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This is a phone hotspot so I don’t think there’s instructions honestly

low summit
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I’m sure there are instructions online on how to set up a hotspot on your phone.
I have an iPhone and there were instructions…

brazen ravine
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Oh so u connected ur hotspot before?

low summit
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Not with my Xbox. It is possible though if you set it up correctly

brazen ravine
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Ok I’ll try

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Yh iOS doesn’t allow u to change the security protocol

halcyon moss
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I never had an iPhone but searching Google it does look like you can

brazen ravine
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Well I tried and nothing is happening I’m calling support

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Before I return this controller

teal meadow
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Some carriers block hotspot to certain devices.

brazen ravine
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That’s crazy work

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Returning this controller then

low summit
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Wait what