#disc wont launch

1 messages · Page 1 of 1 (latest)

sharp kelp
#

Hey, i would be thankfull if someone could help me with this. So its been hours that ive been trying to launch a game with a disc but it wont work, usually it doesnt work but turning off the xbox and ejecting the disc a few times make it work. But now it dont work idk why, but when i put a movie dvd Blue ray launch and works perfectly fine, but games dont. Please help me 🙏XboxOneBW XboxOneBW

balmy thistleBOT
#

@sharp kelp Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

exotic grail
#

Have you tried a different game? Because it might that game disc.

sharp kelp
#

yes i tried different games, doesnt work

#

but i have a movie disc for blue ray app and it works fine

vagrant monolith
#

Try factory resetting the xbox while keeping games and apps, to check whether it’s a software issue.

#

If you still have issues, may be an issue with the disc drive.