i cant sign in any xbox service

[pliant whale]

i cant sign in the xbox app its says that my account is banned even if i use brand new account its still says that my account banned its not just the xbox app its every xbox service like minecraft but when i try to sign in with my phone or other devices it logs in without telling me that my account is banned or something else

[soft socket]

@pliant whale Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[pliant whale]

1-i did not try to do anything i just opened minecraft and saw that i was loged out when i tried to log in it told me that my account was banned theni checked the xbox app and the same thing happened 2-i tried to delete the xbox app date and use other account but it did not help like i used the fix button on the app settings and i tried to log in using other accounts 3-yes it showed some error code but when i pasted it on the website it said error code was not found

[fading cape]

Try: https://support.xbox.com/en-US/help/family-online-safety/enforcement/enforcement-history

If your account was banned Nobody here can help you unfortunately. You’d have to re-appeal it. or contact Xbox.

[pliant whale]

yea i got 0 warnings

[fading cape]

That is odd.

[pliant whale]

no i am not

[pliant whale]

yes i asked few people and told me to like redownload my os

[fading cape]

Have you tried on a different device.

[pliant whale]

yea and it worked just fine

[fading cape]

Did anyone own the device before you? This is just a hypothetical question.

[pliant whale]

umm no i dont think so

[fading cape]

If that’s the case, it must be a bug

[pliant whale]

is there something i can do?

[fading cape]

Probably not, i’d probably recommend contacting Xbox in case

[soft socket]

Nobody here is able to assist with Enforcement actions. Follow the link provided in the Enforcement message or at https://support.xbox.com/help/family-online-safety/enforcement/enforcement-strike-system-faq for more information or assistance, including information on how to submit a case review.

Additional information about enforcement, how to file a report against another player, etc, can be read about here: https://support.xbox.com/help/friends-social-activity/browse#enforcement

[fading cape]

I already just sent the link for enforcement..