Trying To Connect to Live on my 360, but it gives a strange error code

[floral moth]

I recently tried to connect to Live on my 360 after a long time of being disconnected, but whenever I try to sign-in to any profile, it gives a range of error codes, two of which I have done the necessary steps to solve. But, a new one has popped up "80004005". It also says, "We can't access Xbox Live through your console. Try your purchase on Xbox.com and add the item to the download queue on your Xbox console". Can anyone provide some information about this?

[proud bloom]

@floral moth Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[rugged rivet]

Are you getting that error when you try to buy a game>

[floral moth]

I'm getting the error when I try to sign in to Live

[rugged rivet]

is a network connection test successful for connecting too xbox live if you run a network test from network settings

[floral moth]

I can't run a connection test because it's also giving me another error code when I try to sign in on my main account (8015D000) and I've reset my password

[rugged rivet]

yep

can you sign in here with that account https://account.microsoft.com/?refd=account.microsoft.com

on a pc or phone whatever your using for discord

[floral moth]

Signed in

[rugged rivet]

If you click on Security then Manage how i sign in

is two Step Verifcation turned on or off?

[floral moth]

Off

[rugged rivet]

humm so that isnt the issue then.

[floral moth]

Well the security check asking for my information recognizes my password change yet it still refuses to connect

[rugged rivet]

Since you said that its a account you have not used for some time it could be that your just entering the wrong info but maybe a child account

For this I would follow the steps here it also explains too contact support if all those steps have been tried correctly as explained. https://support.xbox.com/en-GB/help/errors/xbox-360/error-code-8015d000

[floral moth]

No it's just that it has been awhile since I've signed on with this profile on this 360, I use it all the time on my series x. There is another profile, my dad's that has the same issue of a security check, and it is the primary account the 360 automatically tries to sign in but can't. And he refuses to fix it

[rugged rivet]

I would reach out too support then as there is clearly an issue with your account security the link does cover that however,

[floral moth]

Okay, there's also been several points to where I've bypassed the security check on his profile and signed on no problem, I'll look into that as well, thank you for your help

[rugged rivet]

you shouldnt be able too bypass checks they there for a reason. If you somehow have then thats very likley the issue. But support will be able too look at the account for you 🙂

[floral moth]

Okay sounds good

[short crater]

my xbox 360 cant connect to xbox live error code 8015190A

[warm basalt]

Please start a new post rather than hijacking someone else’s