#Need help logging into an account.

1 messages · Page 1 of 1 (latest)

sleek jewel
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I have tried to login to my microsoft account in the minecraft launcher, however every time i click the login button, it automatically asks me to log in using my pin on an old account I don't have any access to because it has been hacked completely (including the changed name of the account, yet it still shows the name of my old) I have tried making sure that I am logged into the account in the microsoft store, repairing, resetting and reinstalling the launcher app, and deleting the account that apparently doesn't exist which is just a message it shows when I try and log in to the old account. It shows that it doesn't exist because it forces me to put in the user of the name that has been changed for the account. I get an error code saying "0x8000000d" after logging in.

versed briarBOT
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@sleek jewel Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

bitter plinth