#won’t buy robux with rewards points

1 messages · Page 1 of 1 (latest)

south crater
#

Idk it gives me an error and it doesn’t take my points.

frank oasisBOT
#

@south crater Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

wet bramble
#

And the error is?

south crater
#

Idk I’m not home rn

wet bramble
#

Well we can't really help without knowing useful information about the problem, so you'll need to update the post when you're home.

south crater
#

Ik ill help you later with it

south crater
#

The error it think it’s “66fec28b1b0e4cbd93e2aad8b480a7a9

#

It says it’s unable to validate my identity using the captcha verify, and then says try resubmitting your order and try verifying your identity via captcha again

#

@wet bramble

wet bramble
#

And did you do it again like it said?

south crater
#

I’ll try

#

I tried refreshing the page two more times then it said in French: it’s not you it’s us.

#

So I think it’s a Microsoft problem

wet bramble
#

Try another time then, or use a different browser and try.

#

If you continue to get the same issue after another day or so, contact Support.

south crater
#

Aight

#

Ah sorry