Refund a gift I sent

[tardy zealot]

When I go to refund the gift I sent isn’t there and when I go too the Microsoft billing it won’t allow me to refund it.

[thorn carbon]

@tardy zealot Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[tardy zealot]

I sent my friend a gift of warhammer. We are on the same console however he is in a different region so he can’t accept, because of this I want my money back as he can’t even use the gift. I’ve gone on the contact us page and answered all their questions, I can’t see my game on the purchases. I click why and it didn’t tell me why so I’m just really confused. I go to the Microsoft page and try do it there however it only lets me view the code or tax invoice

[rancid pebble]

Your region must be set to where you live so if some one is fibbing about their region they are at risk of having their about banned.

And contact official support for billing or refund assistance.

[tardy zealot]

I’ve contacted them but the help they have given me doesn’t help me with the situation

It doesn’t appear on my purchases and when I go to Microsoft it wont let me refund it

Is there a way u can message u an image so u can see

[rancid pebble]

I believe you

Also my previous two statements are 100% of the help we can give.

1. one of you two needs to stop committing fraud
2. only official support can help with billing and refunds