#warranty question

1 messages · Page 1 of 1 (latest)

grim kiln
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Greetings

My friend had a car accident recently and almost died. In order to purify him a little bit from this situation, we wanted to play xbox to make him happy and understand that I was with him, and I was going to go to his house. Since I was the only one playing games at home, I bought a single controller when I bought series s. I already had my old controller, if I played with a friend, I would play with him with this controller.

But when I was playing with the controller, I only had my computer, I didn't have an xbox. so I didn't know it wouldn't work on the xbox. I play just fine on the pc, it still works.

Now, back to this time, I now have a series s, but this controller does not work on it. now there is a contradiction like this: when I talked to the representative, they said that it was original, but since it was produced in china and sold in turkey, the warranty was 1 year, so they could not do anything with the controller. but the console tells me that it is made in china. the representative told me that it was original, but.

I don't have an invoice because I bought it 1 year ago and I only have the box. I don't remember where I bought it. I don't care, I want my controller to be fixed because the problem is from you, it doesn't care about the warranty. you produced a broken controller, there is no escape.

Now I have no idea what to do and I'm asking you: what do I do? how do I fix it?

lofty creekBOT
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@grim kiln Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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grim kiln
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summarized text (made by ai)
The writer's friend was in a car accident and they wanted to cheer him up by playing Xbox together. They had recently purchased a Series S console but only had one controller, so they used their old controller for multiplayer games on their computer. However, when they tried to use the old controller on their new Xbox, it didn't work. They contacted customer service and were told that the controller was original, but due to it being manufactured in China and sold in Turkey, the warranty was only valid for one year and they couldn't help with the issue. The writer argues that since the console itself is made in China, there is a contradiction. They don't have the invoice or remember where they bought it. They want the controller fixed, regardless of the warranty, as they believe it is a faulty product. They are seeking advice on what to do next.

lament stream
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If your controller is out of warranty then you would need to pay for a repair, or buy a new controller.

grim kiln
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but I didn't break it.

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the controller is manufactured defective

lament stream
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It doesn't matter whether you broke it or not.

If the controller requires a repair and it's no longer covered by warranty, then you pay for the repair.

grim kiln
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also, this controller doesn't look like it's made in China or anything, it says hello from seattle on the back.

lament stream
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That's irrelevant.

grim kiln
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Are you sure you read

lament stream
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You are the one who needs to read here.

Your warranty expired, so you pay for repair or buy a new controller. That's it.

grim kiln
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How many years of warranty period do they give for these devices? Isn't it 2 years?

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This is the main problem, the warranty period is already 2 years for them, but they tell me 1 year.

lament stream
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Controllers typically get a 90 day warranty.

If it's the controller that came with the console you may get longer, but at most it would be 12 months.

grim kiln
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what about the warranty also applies to defective products (ie products with fabrication defects)

lament stream
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It's a standard warranty. It doesn't change depending on circumstances and the reason for the repair.

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If you were told your warranty has expired, then it has expired. Either pay for repair, or buy a new controller.

There is nothing more to be said on the matter.

grim kiln
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Isn't there any other way to connect it? Is it just going to look at me or smth

lament stream
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Connect the controller?

grim kiln
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yeah

lament stream
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Plug it in via USB

grim kiln
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does not allow

latent kettle
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warranty question

lament stream
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Then there's no other way.

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You either connect wirelessly, or via USB.

If that's not working due to whatever the fault is (which I see no specific mention of anywhere in that lengthy post), you get it repaired/replaced.

grim kiln
lament stream
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Okay, you go be Einstein then. But we're done here.