#Xbox Série X disappeared from Xbox App

1 messages · Page 1 of 1 (latest)

rose otter
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Hello

Currently I have been on vacation for almost a month but I just saw on the Xbox application that my Series X has disappeared while the days before it was displayed. I only see my old One X that I took for the vacation. How come I no longer see my Series X on the application since yesterday evening? There must be a logical reason since the electricity has been cut off at my home since I left knowing that I am more than 2000km away for more than a month.

upbeat vesselBOT
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@rose otter Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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silver onyx
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There are any number of reasons. From it not being used in the app in a long time to the app upgrading and losing its settings, I have to read mine a few times a year randomly.

rose otter
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Thanks for your answer @silver onyx 👍 last update for the Xbox app was one week ago on App Store. Indeed your answer is logic too but is it possible too without any signal from a moment my Serie X is automaticelly removed from the app ?