#microsoft account reset password issue

1 messages · Page 1 of 1 (latest)

thick surge
#

i am trying to reset my microsoft account password so i can play on my brand new xbox and it will not work at all, i use a password manager so i know the password is right and it says its wrong

cinder magnetBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

thick surge
#

ive tried to talk to a real person at microsoft and it is impossible to get them to call you

#

im so frustrated by it

#

i spent 900 dollars on an xbox i cant use

nova sequoia
#

Have you used a computer to log in to Xbox.com via a web browser

thick surge
#

i tried resetting it yesterday and it locked me out for 24 hours and now today i try again and it does the same exact thing

nova sequoia
#

Okay then it sounds like the password you have saved in your password manager is incorrect

#

Resetting a password should not lock you out

thick surge
#

i have tried changing it over 10 times copy and pasting it from notes and everything

#

typing it in and everything and still says its wrong

nova sequoia
#

Attempting to log in repeatedly and failing would lock it sure.

You might try recovery in the link above

thick surge
#

but i have reset the password to make sure its right

#

and it says its wrong

#

it says i wont be able to recover the account if i have 2fa on which i do

random drum
#

You can try this to see if will help

thick surge
random drum
#

Oops forgot about that. Been a while since used that tool

thick surge
#

thats ok