#my Xbox wifi keeps changing to 2.4, how do I force it to go back to 5ghz?

1 messages · Page 1 of 1 (latest)

broken notch
#

I hope this will make sense but I’m technologically illiterate so the best I can do is use probably very simple terms to explain what’s going on. I’m trying to use cloud gaming to play starfield on Xbox one. It works fine when my wife is at 5GHz, but for some reason my Xbox only has that some of the time. Other times it’s 2.4GHz. I don’t change networks, I’ve been told by the guy paying for the wifi that we only have 5GHz wifi and I’ve no idea how to force the Xbox to use the higher value. Any help would be appreciated.

sour ventureBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

broken notch
#

my Xbox wifi keeps changing to 2.4, how do I force it to go back to 5ghz?

onyx heart
#

Its normal for that to happen

#

2.4ghz as better signal and over all connection than 5ghz. 5ghz does tend to have faster speeds and better ping your router and console will connect to the best option at any given time that's the point in dual band.

#

If you want it to use 5ghz only then you can split the wifi frequencies so they each broadcast there own SSID, How you do that will depend on your router and set up. Also doing this could make your connection unplayable some of the time for the above reason.

broken notch
#

I’ve been told we don’t have 2.4 at all, even as a combined one. Is that not the case then?

#

And is there nothing I can do on the console to make it use 5GHz only? I don’t have access to the wifi router myself

onyx heart
#

this isnt anything to do with xbox its a network setting.

#

My advice would be to leave it not that you have much choice if you dont have access to the router