#Account problem

1 messages · Page 1 of 1 (latest)

stiff flower
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Hi all I don’t know if this is tech help or something else,
My friend has our friends Xbox who’s died he doesn’t know the email password is there a way he can get into the account so he can change the info on it as it’s the friend who died sister’s email and he doesn’t want to get rid of everything on it as it’s got all our conversations and game clips on it what should he do??

gilded gustBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

brisk coral
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No

stiff flower
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What u mean no?

stiff flower
brisk coral
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You asked if it was possible, I answered

stiff flower
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So there isn’t anything my friend can do about it?

brisk coral
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No

surreal ridge
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your best bet would be to try and contact ur freinds sister

stiff flower
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Not really helpful Eris as I don’t know if u mean no there’s nothing he can do or no he can’t do anything & him & his friends sister isn’t on the best of terms right now as there’s a lot of things happen that I just learned about

brisk coral
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There's nothing to help with. No means no. Support will not assist in accessing an account that does not belong to someone

stiff flower
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Ok

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Just thought I ask for advice

round saffron
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If it is someone's account. Of course they can't let you in to it.

stiff flower
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He knows the pin to get in and everything but that’s all he knows