Xbox Primary Email | XBOX | Page 1

halcyon pine Sep 10, 2024, 4:47 PM

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I cannot change the email address for my Xbox account to another Primary Address, via Microsoft account Info section. I have the alias added but cannot make it primary. It’s driving me mad why does this not work as it should?? It keeps saying try again later.

I have tried Gmail and GMX emails - is there a time amount they need to have been added as alias’s or does Microsoft not like the domain names? I realise this isn’t strictly Xbox but there must be a large amount of Xbox players who can’t get this to work?

wicked locustBOT Sep 10, 2024, 4:47 PM

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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

What troubleshooting have you tried?

Please list everything you have attempted.

Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

delicate spire Sep 10, 2024, 4:56 PM

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https://www.wikihow.com/Change-Your-Primary-Email-for-a-Microsoft-Account#:~:text=To change your primary email address%2C navigate to the "Manage,then click "Make primary."

wikiHow

Change Your Primary Email for a Microsoft Account

A step-by-step guide showing you how to change your Microsoft account login emailDoes the email that your Microsoft account goes to no longer exist? You can change the primary email on your Microsoft account from the Profile page accessed...

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If it doesn’t work you might need to contact support

halcyon pine Sep 11, 2024, 6:32 PM

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Yeah this is exactly what iv been trying for months, it doesn’t work can’t change primary.

delicate spire Sep 11, 2024, 6:45 PM

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You might need to contact official support then since that’s the only instructions available

#Xbox Primary Email