#xbox says i have max devices even though i only have 1

1 messages · Page 1 of 1 (latest)

queen peak
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the title says it

shell dawnBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

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Additionally, no one here can assist with Enforcement actions of any sort.

desert pagoda
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Windows computers and windows virtual machines count too

queen peak
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None

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Only my pc uses the account and i dont have 9 more windows computers or vms

desert pagoda
queen peak
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i cant send a picture but it very clearly says "Device limit 1 of 10" and on the Devices page it only shows my pc

desert pagoda
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Okay so I guess questions:
What is the actual issue that you are encountering?
What specifically doesn’t work?

queen peak
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and it just tells me "you're at a limit for how much devices you can use with this xbox account go unlink it" basically something along the lines of this

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error code 0x803f81f5 btw

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i tried reinstalling relogging in my account doing a wsreset and relogging

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and just obvious stuff like reopening or opening both microsoft store and xbox with administrator perms

fringe pivot
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Are you signed into the Microsoft Store app with the same account you're looking at the devices page?

queen peak
queen peak
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"something went wrong launching your game error code 0x87e107d7" it says that now

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ok i launched it again and now it started saying that i have a device limit

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also gave me a new error code 0x87e50037

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for some reason now it keeps juggling between two error codes and device limit error code

queen peak
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help?