#controllers won’t work anymore

1 messages · Page 1 of 1 (latest)

pale storm
#

After playing one single game of the black ops 6 beta, my controller started disconnecting every 10 seconds until finally it just wouldn’t connect anymore. However I’m still able to turn my Xbox on by turning on any of my controllers meaning they are still paired to the Xbox but I can’t do anything else once I’m on the Home Screen. I’ve restarted my Xbox and this is happening with all 4 of my controllers (2 Xbox one, 1 Xbox one s, and 1 elite series 2 controller). Any suggestions?

sonic cometBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

half crescent
#

Sounds like your bluetooth transceiver is toasted.

pale storm
#

My headset keeps losing connection too even though I’m sitting 2 feet away from my Xbox

vital lake
#

Could u wire controller to console if they need a firmware update?

pale storm
#

I did update it and nothing changed

vital lake
# pale storm I did update it and nothing changed

Sounds like what crusader said. Since ur console is an xb1 the bluetooth maybe failing or dead. The only thing i could recommend is to wire controller directly to console or have ur console taken to gameshop for repair/upgrade to series console

pale storm
#

Alr thanks

frank widget
#

* note: Xbox does not use bluetooth. It uses its own proprietary wireless protocol for controllers