i redeemed xbox gift cart in cloud gaming but doesnt work

[next crown]

i redeemed xbox gift cart in cloud gaming but it said like u have 15.00 euros
and i bought xbox gamepass in the cloud gaming and than i searched up and it was like update ur stuff and make sure u dont have this or that device. but it doesnt work

[quiet bear]

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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[unreal egret]

It is best if you can provide the exact error and not just “it said this and that” lol

Also exactly what gift card did you buy and exactly what were you trying to buy?

Cloud gaming requires game pass ultimate so were you attempting to extend your subscription?

[next crown]

i was trying to buy gamepass

[rugged wharf]

you need to be clear on your issue are you having an issue with redeeming your xbox gift card? Or are you having issue buying gamepass and paying for it with your xbox credit you already redeemed?

[next crown]

i allready redeemed it so i bought gamepass but never got it

[rugged wharf]

make sure your purachse went though via account.microsoft.com/orders If it did then redownload your account.

If it didnt then buy it again.

[next crown]

nothing happend

i did it via the cloud gaming site

and i dont have money to buy it again