#is there any hope

1 messages · Page 1 of 1 (latest)

boreal oracle
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Service Request
My name is Stephani with of The account and billing activity associated with your Microsoft account was thoroughly reviewed by our fraud team, and I can confirm there was unauthorized access to your account. Unfortunately, during the investigation process, we found that your security information has been changed.

when security features are updated on an account, we are unable to assist with an account recovery as these types of updates and/or removal are completely out of control of customer service. We are unable to make any changes to the security information on the account due to security protocols set up and the acceptance of the Microsoft Service Agrement when the account was created

note regarding the account suspension
If you use this account for Minecraft, we regret to inform you that the Minecraft portion of the account is also unable to be recovered and the game will need to be re-purchased on a new account. We understand that this is not the news that you wanted to hear and apologize for any inconveniencethat this may cause.

In the event that you have files stored in OneDrive, unfortunately those files are no longer accessible after account suspension and are subsequently unable to be recovered due to encryption; even our engineers do not have standing access to the files. We know that this is not the ideal outcome in terms of your stored files, but please be assured that this is necessary for the privacy of your data and to ensure that it does not end up in the wrong hands permanently.

We are unable to recover, replace, refund, or transfer anything that was associated with this account. Microsoft does not have the capabilities to complete your request to transfer the account data.

The only option we have is to permanently suspend this account to prevent any further use. At this time, I have successfully suspended this account, and this will remain on indefinitely.
Thank you for your understanding and patience
Stephanie

visual stratusBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

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